Natasha Blimkie – Customer Insights and Messaging Strategist

Find your customer’s love language

Ensure your message {and value} doesn’t get lost in translation with customer-focused copy & research that meets your ideal audience where they are now and speaks to where they want to go. 

 
Trusted by:

It's time to go beyond creative brainstorming & intuition.

I help online course creators, membership & subscription-based businesses speak their ideal client’s love language using strategic customer research tailored for their next launch, program, or milestone project paired with actionable messaging insights so they can optimize their copy and attract qualified,  perfect-fit prospects.

5+

Years of Experience

40+

# of Customer Research Projects

12+

Programs, Workshops & Trainings

So, you’re ready to make some big moves in your business....

But something isn’t quite working (and you're not exactly sure what "it" is).

maybe it's....

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What you do know is this:

Who you are, how you show up and the incredible value you provide isn't translating.

👋 Hey, Natasha here!

Your VOC copy barista and customer whisperer at your service.

AKA, your very own personal Voice of Customer Consiglieri

I serve up the customer-focused business & messaging insights you need  to make sure your copy is flavored jusssstttt right (so you can be sure you aren’t serving cup after cup of PSL’s heaping with whipped cream to black coffee purists) 

Let's get cozy with your audience and reacquainted with your customers.

If you’re an online coach, course creator or a subscription or membership-based business that cares about renewal, retentions and attraction perfect fit prospects, let’s chat

We’ll work together to help you create a deeper, more intentional connection with your audience so your “would be” BFF clients & prospects don’t slip willy-nilly between the cracks.

OMIGOSH… Working with you on our research, analysis as well as course management has been SUCH a blessing.

Knowing that you were handling all of this meant that we could focus on what we did best; showing up to serve our clients and using our brainpower for our core skills — strategy and copy.

Plus, you’re not only super talented, you’re also proactive. That’s HUGE. You spot opportunities and gaps and then offer to fill them. That sets you apart from most of the other contractors we work with.

Prerna and Mayank Malik,

founderS, Content Bistro

Direct Response Copywriter and founder, the copywriter club

What’s the big whoop about customer-focused messaging?

Well, because your customers matter more than:

✔️ Your likes and audience engagement

✔️ Your authenticity 

✔️ Your product’s or service’s features

✔️ Even your brand  

If your message and offer isn’t resonating or landing the way you want with the right-fit people OR your audience aren’t converting into paying💲customers; 
none of the above actually matters.

 

Step out of guesswork and into clarity

Speak your audiences' love language so you can move your message & offer from meh to spot on.

Signature Services

Spill the Tea Customer Interviews

Let your clients and prospects spill the tea -- to me. Get invaluable straight-out-of-the-horses' mouth intel and get a more nuanced understanding of your audience's buying decisions with personal conversations to add depth and color color to abstract data points.

Big Spot of Customer Insights

Find out what really matters to your audience. This is the complete VOC package. Together, we’ll identify your ideal clients and I’ll go to work, scheduling interviews and analyzing the data to deliver your Perfect Cup Messaging Menu so you can write better copy.

The Espresso VOC (your demitasse to-go)

You bring the research, I deliver the analysis. With quick turnaround, get tailored research that delivers detailed audience insights and actionable strategy, so you can liberally sprinkle fresh VOC feedback into stale, underwhelming copy.

Leverage the customer insights you need to make smart, informed executive decisions in your business, so you can feel confident in your growth & retention strategies.
min. package rates starting AT $2,500

Here's how it all works

Together, we’ll create your Perfect Cup ☕, a carefully blended trifecta of your brand voice, customer feedback, and a review of your competitors.

You'll get your tailored-for-you messaging insights and all the essential extracts needed to demonstrate your trustworthiness, value, and fit.

You’ll get actionable messaging strategies and next-step suggestions so that this doesn’t become a trophy project & your data doesn’t collect dust.

Together, we’ll create your Perfect Cup ☕, a carefully blended trifecta of your brand voice, customer feedback, and a review of your competitors.

You’ll get your tailored-for-you messaging  insights and all the essential extracts needed to demonstrate your trustworthiness, value, and fit.

You’ll get actionable messaging strategies and next-step suggestions so that this doesn’t become a trophy project & your data doesn’t collect dust.

I absolutely loved working with Natasha! Her message-mining and research abilities are incredible. She is so good at combining all the hyper-detailed pieces to create a cohesive message. She made working with an online team engaging, and I could always rely on her input. She’s a fantastic sounding board and she’s quick to problem-solve. On top of all that, she’s a beautiful and hilariously engaging writer. Her copy chops are next-level.

Gabby Jackson

COPywriter and email strategist

Hmmm… Not quite sure or have something else in mind?

Other ways we can work together:

Vip & Day Rate Packages

done-for-you packages
 
  • Customer Insights Top-Up (top up your existing customer data and stale avatars with fresh insights & recommendations)
  • Deep Dive Competitive Analysis (a thorough deep dive into your direct and lateral competitors, so you find gaps and your competitive leg up from  your audience’s POV).
  • Kondo Clean up Your Customer Feedback (data and VoC all over the place? Let me at it! Don’t let valuable insights and sticky messages go to waste. I organize your content, testimonials and social proof; earmarking insights and practical use-cases that are at your finger tips and easy to apply in your business and share with your team).

A La Carte

consultation services
 
  • Course/Program Audit (improve your rankings, completion rate and student LTV with a thorough review of your course through a Customer/Member Experience lens)
  • Copy Audit & Messaging Recommendations (I’ll review your customer data and sales copy and provide actionable tips and next-step messaging reccomendations).
  • Customer Research Roadmap Strategy Session (This is the perfect if you aren’t quite sure  where to start, need help ironing out a rock-solid strategy and/or struggle with identifying gaps, opportunities and how to apply VoC insights).
 
 
 
Give me the details! 👇
Find out how we can work together and apply actionable, practical insights into your business.

Seriously, she’s brilliant at research, message mapping, solving problems of all sizes, handling customer services issues with elegance, managing projects diligently, leading marketing launches, building community, growing community, problem-solving (did I mention that already?!). The best thing about Natasha? Beyond her lovely nature, empathy, and kindness is her attention to detail. She genuinely cares about the work she does and doesn’t miss anything. She goes all in. And it’s damn near impossible to find people who care as much as Natasha, and can then back up the “caring” with skills and brains to do something about it.

 

Kira Hug

Conversion Copywriter,Founder, The Copywriter Club

Together, let's shorten the "getting it right" curve

Leverage insights to help accelerate your growth, increase your retention strategy and build genuine connection with your customers.

Pay your time and energy forward with:

  • long-term client relationships vs. one-offs
  • primed prospects vs. discovery call time-wasters
  • a higher retainment rate (put a ring on it!)
  • clarity in your messaging and business so you can stop the fence-sitting and make informed, executive decisions with customer-validated insights

Pay your time and energy forward with:

  • long-term client relationships vs. one-offs
  • primed prospects vs. discovery call time-wasters
  • a higher retainment rate (put a ring on it!)
  • clarity in your messaging and business so you can stop the fence-sitting and make informed, executive decisions with customer-validated insights

Natasha is nothing short of amazing. She’s very detail oriented (something I need a bit of help with) and always willing to bring new ideas to the table, which I always appreciate. She’s great at figuring out what needs to happen and digging into the operational details to get things done.

Rob Marsh

Direct Response Copywriter and founder, the copywriter club

No more relying on costly trial and error.

Why shout over crowds when you can whisper the exact thing your customers & prospects are already thinking?
Feel confident in your subscription or membership-based business, product launch, program or course with offers, messaging that resonates.

Buh-bye guesswork.

Pencil me in!

 

 

 🍩.

 

 

Get your free 20-min customer copy chat consult in the time it takes you have your ☕ coffee & donut .

Need a little more info?

Intrigued but not ready to hop on call? I got you. 

Fill out this brief 📝 form  for more information and I will be in touch within 24-48 hours.