Find your customer’s love language
Ensure your message {and value} doesn’t get lost in translation with customer-focused copy & research that meets your ideal audience where they are now and speaks to where they want to go.
Find your customer’s love language
Ensure your message {and value} doesn’t get lost in translation with customer-focused copy & research that meets your ideal audience where they are now and speaks to where they want to go.
Find your customer’s love language
Ensure your message {and value} doesn’t get lost in translation with customer-focused copy & research that meets your ideal audience where they are now and speaks to where they want to go.
It's time to go beyond creative brainstorming & intuition.
5+
Years of Experience
40+
# of Customer Research Projects
12+
Programs, Workshops & Trainings
So, you're ready to make some big moves in your business...
So, you're ready to make some big moves in your business?
But something isn’t quite working (and you're not exactly
sure what "it" is).
maybe it's....
- The market?
- Your audience?
- Your sales copy?
- Even your offer itself?!
But something isn’t quite working (and you're not exactly
sure what "it" is).
maybe it's....
- The market?
- Your audience?
- Your sales copy?
- Even your offer itself?!
What you do know is this:
Who you are, how you show up and the incredible value you provide isn't translating.
- The audience you thought were a great fit for your course or product aren’t biting.
- Subscribers who were your ideal client are exiting stage left.
- Customers and folks who were your ride or die are hard bouncing out of your inbox.
What you do know is this:
Who you are, how you show up and the incredible value you provide isn't translating.
- The audience you thought were a great fit for your course or product aren’t biting.
- Subscribers who were your ideal client are exiting stage left.
- Customers and folks who were your ride or die are hard bouncing out of your inbox.
Hey, Natasha here!
Your VoC copy barista & customer whisperer
I serve up the customer-focused insights you need to make sure your copy, messaging and offers are flavored jusssstttt right.
VoC (Voice of Customer) research, isn’t just data and reports. It’s all about building a genuine understanding so you can know your customers and audience better.
You want to know what makes them laugh, ugly cry and how they take their coffee (so you can be sure you aren’t serving cup after cup of PSL’s heaping with whipped cream to black coffee purists).
Want to have a quick chat about how getting those insights can help build a more genuine connection and sales? Let’s talk.
Hey, Natasha here!
VoC copy barista and customer whisperer at your service.
I serve up the customer-focused insights you need to make sure your copy, messaging and offers are flavored jusssstttt right.
VoC (Voice of Customer) research, isn’t just data and reports. It’s all about building a genuine understanding so you can know your customers and audience better.
Want to have a quick chat about how getting those insights can help build a more genuine connection and sales? Let’s talk.
Hey, Natasha here!
Your VoC copy barista and customer whisperer at your service.
I serve up the customer-focused insights you need to make sure your copy, messaging and offers are flavored jusssstttt right.
VoC (Voice of Customer) research, isn’t just data and reports. It’s all about building a genuine understanding so you can know your customers and audience better.
You want to know what makes them laugh, ugly cry and how they take their coffee (so you can be sure you aren’t serving cup after cup of PSL’s heaping with whipped cream to black coffee purists).
Let's get cozy with your audience and reacquainted with your customers.
If you’re an online coach, course creator or a subscription or membership-based business that cares about renewal, retentions and attraction perfect fit prospects, let’s chat.
We’ll work together to help you create a deeper, more intentional connection with your audience so your “would be” BFF clients & prospects don’t slip willy-nilly between the cracks.
OMIGOSH… Working with you on our research, analysis as well as course management has been SUCH a blessing.
Knowing that you were handling all of this meant that we could focus on what we did best; showing up to serve our clients and using our brainpower for our core skills — strategy and copy.
Plus, you’re not only super talented, you’re also proactive. That’s HUGE. You spot opportunities and gaps and then offer to fill them. That sets you apart from most of the other contractors we work with.
OMIGOSH… Working with you on our research, analysis as well as course management has been SUCH a blessing.
Knowing that you were handling all of this meant that we could focus on what we did best; showing up to serve our clients and using our brainpower for our core skills — strategy and copy.
Plus, you’re not only super talented, you’re also proactive. That’s HUGE. You spot opportunities and gaps and then offer to fill them. That sets you apart from most of the other contractors we work with.
Prerna and Mayank Malik,
founderS, Content Bistro
Direct Response Copywriter and founder, the copywriter club
What’s the big whoop about customer-focused messaging?
What’s the big whoop about customer-focused messaging?
Well, because your customers matter more than:
✔️ Your likes and audience engagement
✔️ Your authenticity
✔️ Your product’s or service’s features
✔️ Even your brand
If your message and offer isn’t resonating or landing the way you want with the right-fit people OR your audience aren’t converting into paying
customers; none of the above actually matters.
Step out of guesswork and into clarity
Speak your audiences' love language so you can move your message & offer from meh to spot on.
Step out of guesswork and into clarity
Speak your audiences' love language so you can move your message & offer from meh to spot on.
Signature Services
Spill the Tea Customer Interviews
Let your clients and prospects spill the tea... to me.
Get invaluable straight-out-of-the-horses' mouth intel with a nuanced understanding of your audience's buying decisions via personal conversations with your customer base; so you can get a genuine fly-on-the-wall perspective.
Big Spot of Customer Insights
Find out what really matters to your audience. This is the complete VOC package. You'll get your very own customer research concierge (moi) to do all the heavy lifting and customer feedback analysis. You'll get key takeaways distilled into a robust presentation as well as your very own Perfect Cup Messaging Menu; which captures all the VIP must-knows (so you can feel confident that nothing falls between the cracks).
The Espresso VOC (your demitasse to-go)
You bring the research, I deliver the analysis. With quick turnaround, get tailored research that delivers detailed audience insights and actionable strategy, so you can liberally sprinkle fresh VOC feedback into stale, underwhelming copy & messaging.
min. package rates starting AT $2,500
Signature Services
Spill the Tea Customer Interviews
Let your clients and prospects spill the tea... to me.
Get invaluable straight-out-of-the-horses' mouth intel with a nuanced understanding of your audience's buying decisions via personal conversations with your customer base; so you can get a genuine fly-on-the-wall perspective.
Big Spot of Customer Insights
Find out what really matters to your audience. This is the complete VOC package. You'll get your very own customer research concierge (moi) to do all the heavy lifting and customer feedback analysis. You'll get key takeaways distilled into a robust presentation as well as your very own Perfect Cup Messaging Menu; which captures all the VIP must-knows (so you can feel confident that nothing falls between the cracks).
The Espresso VOC (your demitasse to-go)
You bring the research, I deliver the analysis. With quick turnaround, get tailored research that delivers detailed audience insights and actionable strategy, so you can liberally sprinkle fresh VOC feedback into stale, underwhelming copy & messaging.
min. package rates starting AT $2,500
Here's how it all works
Together, we’ll create your Perfect Cup 
, a carefully blended trifecta of your brand voice, customer feedback, and a review of your competitors.
You'll get your tailored-for-you messaging insights and all the essential extracts needed to demonstrate your trustworthiness, value, and fit.
You’ll get actionable messaging strategies and next-step suggestions so that this doesn’t become a trophy project & your data doesn’t collect dust.
Together, we’ll create your Perfect Cup , a carefully blended trifecta of your brand voice, customer feedback, and a review of your competitors.
You'll get your tailored-for-you messaging insights and all the essential extracts needed to demonstrate your trustworthiness, value, and fit.
You’ll get actionable messaging strategies and next-step suggestions so that this doesn’t become a trophy project & your data doesn’t collect dust.
Hmmm… Not quite sure or have something else in mind?
Other ways we can work together:
À La Carte
consultation services
- Customer Roadmap Strategy Session: Lacking customer data? Customer feedback feeling dated? Maybe even irrelevant? This is an intensive strategy session, here to remove overwhelm and help you establish your customer roadmap forward.
- Course/Program Audit. Part UX /Part VoC analysis, this is an in-depth customer-focused course, so you can strategically dial into what works and optimize what doesn’t.
- Messaging Audit . Want to make sure your offers and sales copy don’t fall on deaf ears? I’ll review your customer data and sales/offer assets so you’ll get data-backed recommendations and next-step tips.
Vip & Day Rate Packages
done-for-you packages
- Fresh Customer Insights Top up your stale, existing customer data with fresh insights & timely, relevant recommendations.
- Deep Dive Competitive Analysis. Want to really know what sets you apart from everyone else? This competitive deep dive will help you uncover both your competitive gaps & your secret sauce.
- Kondo Clean Up Your VoC. Customer Feedback in the wild? I’ll sort the gold from dross, organize the VoC clutter, so your customer feedback, reviews and testimonials are easy to find and leverage.
Vip & Day Rate Packages
done-for-you packages
- Fresh Customer Insights You’re ready to roll out your next big thing, but your existing audience and customer VoC needs a refresh. Top up your existing customer data with fresh insights & timely, relevant recommendations.
- Deep Dive Competitive Analysis. You work in a dense, competitive space and want to understand what sets you apart. This is a thorough deep dive into your direct and lateral competitors, so you’ll uncover your secret sauce & competitive gaps.
- Kondo Clean Your VoC. You have customer feedback and research assets in the wild, but… you’re not using it effectively. It’s there…there’s just no easy-button to sort it out. If searching your Google Drive for “that one testimonial” is making you rage out, I got you. I’ll create an intuitive index, clean up the VoC containers & organization of your customer feedback/social proof so those golden insights and extracts are easy to use.
À La Carte
consultation services
- Customer Roadmap Strategy Session: If you feel overwhelmed with customer data OR have very little reliable data to start with; this is for you. This is an intensive Roadmapping Session to help you map out a clear end goal with next-step recommendations to get you there.
- Course/Program Audit. Part UX /Part VoC analysis, this is a customer-focused course audit from your member’s and student’s lens. This is a methodical walkthrough of HOW customers, members and students experience your product through your delivery platform so you can strategically dial into what you should iterate and optimize.
- Copy Audit & Messaging Recommendations. You have an upcoming launch or re-launch but want to make sure your offer and copy doesn’t fall on deaf ears. I’ll review your customer data and sales/offer asset and provide actionable reccomendations and next-step tips.
Seriously, she’s brilliant at research, message mapping, solving problems of all sizes…
The best thing about Natasha? Beyond her lovely nature, empathy, and kindness is her attention to detail. She genuinely cares about the work she does and doesn’t miss anything. She goes all in.
And it’s damn near impossible to find people who care as much as Natasha, and can then back up the “caring” with skills and brains to do something about it.
Kira Hug
Conversion Copywriter,Founder, The Copywriter Club
Together, let's shorten the "getting it right" curve
Going “with your gut,” continuous iterations, relying on ad hoc strategies, and launching by the seat of your pants is not only making important executive decisions for your business, but it’s also a recipe for costly trial and error (and broken trust).
Instead, get solid, reliable insights to help accelerate your growth, increase your retention strategy and build genuine connection with your customers.
Pay your time and energy forward with:
- long-term client relationships vs. one-offs
- primed prospects vs. discovery call time-wasters
- a higher retainment rate (put a ring on it!)
- clarity in your messaging and business so you can stop the fence-sitting and make informed, executive decisions with customer-validated insights
Pay your time and energy forward with:
- long-term client relationships vs. one-offs
- primed prospects vs. discovery call time-wasters
- a higher retainment rate (put a ring on it!)
- clarity in your messaging and business so you can stop the fence-sitting and make informed, executive decisions with customer-validated insights
I loved working with you. Being able to hand over customer research to you made my life easier.
It meant I could focus on the stuff I enjoyed, feel confident in my final strategy, and work on my projects with another expert. I liked how we collaborated and brainstormed ideas–you were really easy to work with.
Eman Ismail
email strategist & Copywriter; Eman copy co.
Buh-bye guesswork.
In the time it takes you have your coffee & donut, get your free 20-min Customer Consult.
Find out the difference validated customer insights can make in your business.
Buh-bye guesswork.
.
Get your free 20-min customer copy chat consult in the time it takes you have your ☕ coffee & donut .
Pencil me in!
Need a little more info?
Intrigued but not ready to hop on call? I got you.
Fill out this brief 
form for more information and I will be in touch within 24-48 hours.